In his own words, Ruffin is a firm believer in customer reviews. This habit isn't an eccentric quirk, though. Yet Ruffin routinely goes through them all, reading each and every one. The workload before him is quite unusual for a multi-billion empire owner: it's a massive stack of customer reviews. At 5 am, while the Las Vegas Strip is still waiting for sunrise, Ruffin is already suited and sitting at his desk.

Always Pay Attention to Customer ReviewsĪlthough Ruffin is well in his 80s, the billionaire still starts his workday earlier than his employees. This advice will undoubtedly prove more than beneficial for every hospitality entrepreneur seeking success. In this article, we'll share a list of leadership tips that come directly from Phillip Ruffin. And his success in the industry makes him the ideal person to listen to when it comes to hoteliers looking for business advice. Today, Ruffin is the owner of the Treasure Island Hotel and Casino and a hotel division worth $2.5 billion. And nine years later, Ruffin would go on to sell the property for a sum over seven times that of his investment. That year, he spent a whopping $165 million to buy the New Frontier Hotel and Casino. Ruffin already had Marriotts in several federal states when he made one of his first considerable purchases in 1998. And while branching out, Ruffin acquired a Marriott in Wichita, which marked the beginning of his involvement in the hospitality industry. He decided to expand his entrepreneurship into real estate, buying office parks, strip malls, and, most importantly, hotels. The starting success didn't slow Ruffin down. However, Ruffin didn't work as an employee this time – he started buying stores outright. He initially sold hamburgers with friends but he soon made enough profit to switch to the convenience store industry after some time.

Phillip Ruffin started his career after dropping out of college. That's why entrepreneurs should listen when an experienced and successful industry veteran shares his advice. Managing a hotel business is a complex task that involves a broad range of skills.

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